Fischer customer service
We are dedicated to excellent service and strong partnerships.
Do you value quality? We do too! And not only with our products, but also with our customer service. We do everything we can to meet your and our own high standards. Today and in the future.
Our partnership does not end with the purchase of a measuring device, but is only just beginning. Reliable, competent and tailored to your needs – that's what makes our service first-class.
Do you also value a strong partnership? Then discover our services now!
Our services – Measuring made worry-free with Fischer
Our customer service is your first point of contact for any concerns. We provide you with the support you need to ensure that you are always on the safe side when it comes to quality assurance. Rely on our expertise and experience professional support for all your Fischer devices and systems with our services.
Individual service agreements.
To ensure that your service package includes everything you actually need
Commissioning.
Ready to use – we set up your new device on-site and according to your needs
Prompt repairs with original spare parts.
Fast and reliable repair of your measuring device with original parts – in-house or at your premises
Recertification of your standards.
Make sure you always measure accurately and pass your customer audits
Inspection agreements and regular maintenance.
Extend the service life of your Fischer devices and prevent possible downtimes
Calibration.
For consistently high measuring performance of your Fischer devices and systems
Telephone and remote support.
Immediate assistance for any situation thanks to our worldwide service network and direct contact with the headquarters
Individual product training and seminars.
Experienced trainers teach from beginner to expert level
DONE by Fischer – Service with solutions
Experience service with solutions. Experience DONE by Fischer! We are there for you, we tackle your challenges and find the best solution – that is our service promise.
DONE literally stands for what characterizes our service team and our services: Direct customer contact is particularly important to us. We value open and transparent cooperation.With our worldwide subsidiaries, we are always locally available. And we offer you over 70 years of experience in the measuring technology industry. DONE by Fischer is our seal of quality for first-class service.
You want to be sure about the high quality of your products? Then let our service experts support you!
D-IRECT
We will find the best solution for you without any detours.
Customer service directly from the manufacturer – Helmut Fischer
First-class service quality worldwide for highest requirements
Individual support by your personal Fischer contact
Fast response times thanks to short communication channels
Original spare parts in proven Fischer quality
Reliable spare parts supply
O-PEN
We communicate transparently and comprehensibly.
Transparency about service conditions and pricing
Flexible service tailored to your needs
Open knowledge exchange through our global network
Innovative solutions for your challenges
Always interested in your feedback for a longstanding partnership
Continuous enhancement of our service portfolio
N-EAR
We are always and everywhere there for you.
On-site service thanks to 21 subsidiaries worldwide
Local customer support with our service experts at your premises
Strong service network with over 180 service professionals worldwide
Fast delivery of spare parts thanks to welldeveloped logistics
Communication in your native language
E-XPERIENCED
We offer you decades of expert knowledge.
Over 70 years of customer service experience
Regular training of our service professionals
High expertise due to long-term employment relationships
Open knowledge transfer between experienced and new service professionals
Continuous cross-border knowledge exchange